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Albuquerque Home Care Assistance Staff

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staff-susanSusan Bruketta – CEO/Owner

Starting Home Care Assistance of New Mexico was a direct result of caring for my elderly parents in Illinois. As a working professional, I was not always able to care for my parents and hence needed to rely on a home care agency to care for my parents. My experience with the caregivers who cared for my parents helped me realize the importance of reliable and compassionate care for the elderly. I started Home Care Assistance, New Mexico with the vision of providing loving, reliable, respectful and exceptional care for the elderly because I believe our parents deserve the best. Previously I had worked in the medical field since receiving my BA from Eureka College in 1982 and furthered my business curriculum at Vanderbilt University. I had always worked in the medical field with medical device manufacturers in the orthopedic, ophthalmic and respiratory/thoracic segments. Today I visit clients in their homes and other settings, manage their care and stay in touch with their families. I’m also a member of the Albuquerque Senior Community which includes working with Guardians, Conservators and Trust Officers and their elderly clients. I expect the highest quality care and professionalism from all Home Care Assistance employees. And because of my personal experience, at our office we take the steps necessary to hire the very best people, train them in all important skills and place them in home environments that reward great work.


staff-susan-smithSusan Smith – Finance and Accounting Manager/Chief Financial Officer

Susan comes to Home Care Assistance with over 25 years’ experience as a CPA. As the Finance and Accounting Manager, Susan is responsible for the day to day oversight of all of the accounting functions including accounts receivable, accounts payable, payroll and preparation of financial statements. Susan’s work experience in several industries as an Accounting Manager, Corporate Controller and Financial Planner, will help ensure that Home Care Assistance continue to grow and the appropriate financial and operational controls are in place, so that we are operating efficiently and effectively.


Janis McGloneJanis McGlone – Care Manager

My caregiver experience started when my mom became ill – between the hospitals and care facilities, she always wanted to be at home. So we rallied together and sought the help of family, neighbors and friends to be her round the clock care team. She unfortunately passed away in 2006 but that laid the groundwork for my life’s passion – serving seniors and providing them the highest quality of life until their end of life. So I used my Social Work background and came to NM to discover home care agencies which shared my belief in serving seniors with enthusiasm and dignity. I am proud to be part of the Home Care Assistance team where I can use my Social Work skills to provide resources and assistance to care partners in need. Outside of work, I enjoy golfing, travelling and sports.


Kim-O'RoarkKim O’Roark – Cognitive Therapeutics Method Care Manager

I began my career as a Certified Therapeutic Recreation Specialist (CTRS) 27 years ago, working in psychiatric hospitals, with all ages and abilities. I am a Certified Trainer for Crisis Prevention Intervention (CPI), and enjoy empowering others to maintain a safe environment for both themselves and the client/patient. After my grandmother was diagnosed with Alzheimer’s disease, I became more and more interested in not only the onset of the disease, but also how to manage it, thus, I became a Certified Alzheimer’s Disease and Dementia Care Trainer and a Certified Dementia Practitioner. My focus has been providing optimal engagement for those who have the disease, and making it easier for those taking care of them. I have set up trainings and programs across the western United States to help bring a quality of life to those that are affected by Alzheimer’s and other dementias.
My family and I have been very involved with the Alzheimer’s Association of New Mexico for over a decade. We have helped with everything from the Walk to End Alzheimer’s, Dancing Stars Gala, The Longest Day, and Advocate with the Legislators, to raising money and stuffing envelopes. It is an important part of our lives and we love doing these things together.
The combination of having experienced Alzheimer’s on a personal level, and having the opportunity to experience it in my professional life allows me to be empathetic of others’ feeling and needs, and knowledgeable in the latest information to thrive as the Home Care Assistance Cognitive Therapeutics Manager.


staff-kathyKathy Brown – Client Care Coordinator

Kathy started her career in geriatric healthcare as a Certified Nurse aide for a Private Duty Nursing facility in Texas in 2004 and progressed to a Hospice Nurse’sAide in New Mexico in 2005. Kathy’s administrative knowledge expanded when she oversaw Medical Records and Patient Intakes for hospice patients. Kathy’s prior supervisory experience in the US Military supports her role as a detailed oriented client care supervisor at Home Care Assistance. Kathy works with caregivers and client families in overseeing their care and ensuring the patient’s care is executed properly in the home.


darleneDarlene Munoz – Client Care Coordinator

Darlene brings her 21 years of client service experience to Home Care Assistance. “I enjoy speaking with and helping clients every day, this gives me a better understanding of how I can respond to our clients’ needs efficiently”. Darlene’s human resource experience is beneficial in mentoring employees and families in the progression of care. Darlene demonstrates flexibility to meet guardian and family requests while staying within the Geriatric Care Management code of ethics and best practices. When coordinating a patient’s care it is very important to have communication and mutual respect so the best decisions are made in the client’s interest.


anaAna Arellano – Client Care Coordinator

Ana was born in Silver City, New Mexico and has been an Albuquerque resident for 10 years now. As a young teen, Ana began volunteering at a nursing home where both of her grandmothers were employed. This sparked a natural desire for her to remain in the geriatric field. At age 17, Ana acquired her first job working in the dietary department for a local skilled nursing facility where she prepared dinner meals for 70+ residents of various diets. She continued to offer her volunteer services to several medical records departments in skilled nursing facilities. In 2007, Ana became a Medical Records Director for one of Albuquerque‘s hospice companies. Ana was one of three individuals selected to receive special training on a Medical computer application in which she would introduce to physicians, nurses, social workers, chaplains and other administrative staff. Ana has managed Hospice Aides for several years and maintained her hands on approach to provide compassion and care for the elderly as a patient volunteer. Ana continues this grounded approach with her Home Care Assistance clients.


Carrie B.Carrie Bergs – Senior Resource Advisor

Carrie comes to Home Care Assistance with 12 years of geriatric experience. Carrie has her Bachelor’s degree in Human Services with a background in case management and Social Services. Carrie’s diverse background in geriatrics helps educate families and seniors with the right approach in home care. When Carrie receives a call from a family, she is ready to handle any circumstance a senior or family member might request. Her patience is truly appreciated when it comes to stressful and demanding situations. Carrie started her career in high school as a volunteer at an Albuquerque nursing facility. After graduating high school she began her professional experience at Montibello Retirement Community. Carrie gained three years of social work and activity director experience. This professional growth helped Carrie understand how crucial it is to help aging seniors. Carrie has worked with seniors across Sandoval County providing them with case management and referral assistance for the past four years. She truly enjoys helping seniors in her community and to champion each life.


Joann Mercure.Joann Mercure – Senior Care SpecialistJoann is a native New Mexican and holds a Bachelor’s degree in English from University of New Mexico. Her professional career in the In-home healthcare industry began in 2006 by assisting seniors and disabled individuals, including their families, across various regions of New Mexico and providing them practical and educational information on healthcare benefits and available programs. Joann has an extensive background in customer service, administration, case management, and patient intake. In 2012 Joann was selected as a panelist for the New Mexico Alzheimer’s Association Caregiver’s Conference which provided families with awareness to the issues affecting seniors and informing them of the healthcare resources available within the community. Joann aspires to continue her passion of working with a diverse range of clients and furthering her professional development within the geriatric community.