Albuquerque Home Care Assistance Staff
Susan Bruketta – CEO/Owner Starting Home Care Assistance of New Mexico was a direct result of caring for my elderly parents in Illinois. As a working professional, I was not always able to care for my parents and hence needed to rely on a home care agency to care for my parents. My experience with the caregivers who cared for my parents helped me realize the importance of reliable and compassionate care for the elderly. I started Home Care Assistance, New Mexico with the vision of providing loving, reliable, respectful and exceptional care for the elderly because I believe our parents deserve the best. Previously I had worked in the medical field since receiving my BA from Eureka College in 1982 and furthered my business curriculum at Vanderbilt University. I had always worked in the medical field with medical device manufacturers in the orthopedic, ophthalmic and respiratory/thoracic segments. Today I visit clients in their homes and other settings, manage their care and stay in touch with their families. I’m also a member of the Albuquerque Senior Community which includes working with Guardians, Conservators and Trust Officers and their elderly clients. I expect the highest quality care and professionalism from all Home Care Assistance employees. And because of my personal experience, at our office we take the steps necessary to hire the very best people, train them in all important skills and place them in home environments that reward great work.
Susan Smith – Finance and Accounting Manager/Chief Financial Officer Susan comes to Home Care Assistance with over 25 years’ experience as a CPA. As the Finance and Accounting Manager, Susan is responsible for the day to day oversight of all of the accounting functions including accounts receivable, accounts payable, payroll and preparation of financial statements. Susan’s work experience in several industries as an Accounting Manager, Corporate Controller and Financial Planner, will help ensure that Home Care Assistance continue to grow and the appropriate financial and operational controls are in place, so that we are operating efficiently and effectively.
Kim O’Roark, CTRS, CADDCT, CDP, Cognitive Therapeutics Method Care Manager I began my career as a Certified Therapeutic Recreation Specialist (CTRS) 27 years ago, working in psychiatric hospitals, with all ages and abilities. I am a Certified Trainer for Crisis Prevention Intervention (CPI), and enjoy empowering others to maintain a safe environment for both themselves and the client/patient. After my grandmother was diagnosed with Alzheimer’s disease, I became more and more interested in not only the onset of the disease, but also how to manage it, thus, I became a Certified Alzheimer’s Disease and Dementia Care Trainer and a Certified Dementia Practitioner. My focus has been providing optimal engagement for those who have the disease, and making it easier for those taking care of them. I have set up trainings and programs across the western United States to help bring a quality of life to those that are affected by Alzheimer’s and other dementias.
My family and I have been very involved with the Alzheimer’s Association of New Mexico for over a decade. We have helped with everything from the Walk to End Alzheimer’s, Dancing Stars Gala, The Longest Day, and Advocate with the Legislators, to raising money and stuffing envelopes. It is an important part of our lives and we love doing these things together.
The combination of having experienced Alzheimer’s on a personal level, and having the opportunity to experience it in my professional life allows me to be empathetic of others’ feeling and needs, and knowledgeable in the latest information to thrive as the Home Care Assistance Cognitive Therapeutics Manager.
Kathy Brown – Care Manager Kathy Brown started her career in geriatric healthcare as a Certified Nursing Assistant for a private duty skilled nursing facility in Texas. It was during this time, uncovered by her actions and work that Kathy developed a passion for the elderly population. Kathy progressed to becoming a hospice aide in New Mexico. Kathy’s administrative knowledge expanded when she became the acting supervisor for a local hospice company’s medical records department and patient intakes. This was Kathy’s second supervisory role, having first managed personnel in the United States Army. Kathy is a proud of her military background and serves a noble calling by aiding those who have also served in our U.S. Military, understand the complexities of home care and what benefits are available for our veterans. Kathy is one of Home Care Assistance most senior Care Managers, dedicating 10 years of service to her clients and their family members. Kathy continues to support her community by ensuring her clients’ care is properly executed on a daily basis, within the comfort of their own home.
Darlene Munoz – Employee Care Supervisor Darlene brings her 21 years of client service experience to Home Care Assistance. “I enjoy speaking with and helping clients every day, this gives me a better understanding of how I can respond to our clients’ needs efficiently”. Darlene’s human resource experience is beneficial in mentoring employees and families in the progression of care. Darlene demonstrates flexibility to meet guardian and family requests while staying within the Geriatric Care Management code of ethics and best practices. When coordinating a patient’s care it is very important to have communication and mutual respect so the best decisions are made in the client’s interest.
Ana Arellano – Customer Care Supervisor Ana was born in Silver City, New Mexico and has been an Albuquerque resident for 10 years now. As a young teen, Ana began volunteering at a nursing home where both of her grandmothers were employed. This sparked a natural desire for her to remain in the geriatric field. At age 17, Ana acquired her first job working in the dietary department for a local skilled nursing facility where she prepared dinner meals for 70+ residents of various diets. She continued to offer her volunteer services to several medical records departments in skilled nursing facilities. In 2007, Ana became a Medical Records Director for one of Albuquerque‘s hospice companies. Ana was one of three individuals selected to receive special training on a Medical computer application in which she would introduce to physicians, nurses, social workers, chaplains and other administrative staff. Ana has managed Hospice Aides for several years and maintained her hands on approach to provide compassion and care for the elderly as a patient volunteer. Ana continues this grounded approach with her Home Care Assistance clients.
Joann Mercure – Senior Care Specialist Joann is a native New Mexican and holds a Bachelor’s degree in English from University of New Mexico. Her professional career in the In-home healthcare industry began in 2006 by assisting seniors and disabled individuals, including their families, across various regions of New Mexico and providing them practical and educational information on healthcare benefits and available programs. Joann has an extensive background in customer service, administration, case management, and patient intake. In 2012 Joann was selected as a panelist for the New Mexico Alzheimer’s Association Caregiver’s Conference which provided families with awareness to the issues affecting seniors and informing them of the healthcare resources available within the community. Joann aspires to continue her passion for working with a diverse range of clients and furthering her professional development within the geriatric community.
Michele Moore Wright – Community Liaison Michele comes to Home Care Assistance with a wealth of experience in healthcare, community relations, referral development and customer service – all essential in her role as a Community Liaison.
Michele moved to New Mexico 34 years ago after living the life of an Air Force “brat”, wanting to find a permanent home, and community, where she could be of service and help. Her first job in Albuquerque was helping families find treatment for their loved ones, affected by drug and alcohol abuse. She provided assessments, education, care plans and follow up to clients – ensuring the most positive outcomes. Most recently Michele was employed at United Blood Services of New Mexico recruiting community members to donate blood for hospitalized patients in need of life saving blood transfusions.
Drawing from personal experience with friends, family and co-workers Michele understands the importance of working not only the elderly, but with the family too. Conditions like Dementia, Alzheimer’s and Parkinson’s Disease does not discriminate, but providing respectful, compassionate and holistic care can improve their quality of life.
Jessica Rhodes – HR Generalist Jessica Rhodes – HR Generalist Jessica has been working in Human Resources for 18 years and has been with Home Care Assistance of Albuquerque since 2016. She enjoys working for HCA because she feels that our team truly makes a difference in people’s lives every day.
In her free time, Jessica sings for a local rock band and is working on her Bachelor’s degree in Human Resource Management. She also loves to read, spend time with family, and spend time exploring nature.
Elena King – Staff Accountant Elena earned a BBA and MBA in accounting and has worked in the accounting field for over 25 years. She has worked in several industries, including environmental and healthcare. Elena enjoys working in the senior care field knowing that the work she does makes a difference. She values being able to support the families of the senior population, giving them peace of mind that their family member is being well cared for when they may not be able to.
When not working, Elena enjoys spending time with her family, as well as making jewelry and painting.
Brandie Tucker, Care Manager Brandie Tucker was first introduced to the concept of home care at the young age of 20, caring for a woman on hospice. Following her first patient’s passing, Brandie knew her calling would remain caring for those in need. Brandie acquired her Certified Nursing Assistant certification and cared for many individuals and continuously offering their families support and encouragement along the way. In 2005, Brandie had the distinguishing honor of being named “Employee of the Year”. Brandie soon crossed paths with a family in need of care for a young man who had suffered a traumatic brain injury. At that time, it became Brandie’s purpose to teach families and caregivers the most critical components of home care. Brandie began working on the administrative side of home care and has since found the avenue she sought to best assist other families . Brandie’s calm and supportive approach is a key factor in mitigating the stress and confusion most often related to home care. Brandie strives to maintain the highest performance standards to ensure her clients have the opportunity to age gracefully at home.
Tara Brooks, Care Manager Tara Brooks is a proud New Mexican native who realized at a young age, the best way to find yourself is to lose yourself in the service of others. Tara’s career began as a Certified Nursing Assistant and dedicated over 12 years of service to those with Alzheimer’s and Dementia in various skilled nursing facilities throughout the state. During this time, Tara discovered the services of hospice care and devoted her time to offering the utmost compassion and attention to the senior individuals and their families that needed her experience most. Tara earned a Bachelor’s Degree in Business Administration and managed a multi-disciplinary clinic in Roswell, New Mexico. Not long after, Tara switched her focus back to the senior population. The privilege of having the opportunity to hear such heartwarming stories from her clients and their families drives Tara’s daily passion in this industry. Working at Home Care Assistance allows Tara to develop one of the most comprehensive plans for Home Care in New Mexico, called the Balanced Care Method. A proprietary program that allows Tara to individualize the needs of her clients, no matter their physical or cognitive limitations.
Adriana Lopez, Care Manager Adriana Lopez, has long had a passion for helping others. When Adriana entered the field of senior care, she knew this was the field she was meant to remain in. Adriana began her career serving others as a caregiver for the Developmental Disability Waiver and soon become a manager for residential supported living homes. Adriana also specialized in applied behavior analysis for individuals with intellectual and developmental disabilities. Following her husband’s leave from the United States Marine Corps, Adriana and her family re-located to New Mexico where she focused on bettering the lives of the senior population in her home state. Adriana worked as a service coordinator for seniors, aiding the process in which they received homemaker services through Medicaid and The Department of Senior Affairs. Adriana’s willingness to share her skills, knowledge and expertise make her a primary resource for her clients, families and caregivers. As an active adult, who enjoys having a healthy lifestyle, Adriana adds a lot of emphasis to ensuring her clients have a balanced approach to home care and individual quality of life.
Tim Richey, Care Manager Tim graduated from the University of New Mexico College of Nursing in 2019 with a Bachelor’s of Science in Nursing (BSN). Tim has always had a special place in his heart for the senior and veteran populations. While in school, Tim’s clinical training was focused on the geriatric population and patients at the Albuquerque Veterans Hospital. Tim’s prior experience in home health care had a huge influence in pursuing a nursing career. An aspiring goal Tim has set forth for himself and his clients is that he be an active advocate for not only his clients but their families. Tim strives to educate his clients and their families about the higher level of care that can be provided in the home, as well as tapping into the many community resources available. Every day, Tim dedicates himself to making a difference in the lives of others, as a nurse and care manager. Tim is thrilled to offer his passion in nursing and client advocacy to Home Care Assistance clients and the Albuquerque community.
Megan Condon, Recruiter Megan graduated from the University of New Mexico with a BA in psychology and has been working in the Home Health industry since 2014. Megan has also worked as an advocate for people who cannot advocate for themselves. Homecare has allowed Megan to continue her passion and work with a new population, the geriatric community. After seeing how aging affected her grandparents, she realized that she wanted to help people through the aging transition, which she feels can be scary, emotional and filled with change. Megan wants to help aging adults make this transition easier and maintain a great quality of life. When she is not working, Megan loves volunteering and spending time at the dog park with her two puppies.
George Ramirez, Recruiter George joined the Home Care Assistance team in 2017 and has been in the recruiting field for 20+ years, working with companies such as MCI, Integrity trade and Adecco. As a Recruiter, George believes there is no greater feeling than providing employment to those seeking to represent Home Care Assistance mission statement of “Changing the Way the World Ages” and provide quality service to our wonderful clients. Outside of his work with Home Care Assistance, George feels blessed to be a husband, father, and grandfather and enjoys his time with his family, as well as playing men’s softball.