About Our Staff

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About Our Staff

Albuquerque Home Care Assistance Staff

staff-susanSusan Bruketta – CEO/Owner Starting Home Care Assistance of New Mexico was a direct result of caring for my elderly parents in Illinois. As a working professional, I was not always able to care for my parents and hence needed to rely on a home care agency to care for my parents. My experience with the caregivers who cared for my parents helped me realize the importance of reliable and compassionate care for the elderly. I started Home Care Assistance, New Mexico with the vision of providing loving, reliable, respectful and exceptional care for the elderly because I believe our parents deserve the best. Previously I had worked in the medical field since receiving my BA from Eureka College in 1982 and furthered my business curriculum at Vanderbilt University. I had always worked in the medical field with medical device manufacturers in the orthopedic, ophthalmic and respiratory/thoracic segments. Today I visit clients in their homes and other settings, manage their care and stay in touch with their families. I’m also a member of the Albuquerque Senior Community which includes working with Guardians, Conservators and Trust Officers and their elderly clients. I expect the highest quality care and professionalism from all Home Care Assistance employees. And because of my personal experience, at our office we take the steps necessary to hire the very best people, train them in all important skills and place them in home environments that reward great work.

staff-susan-smithSusan Smith – Finance and Accounting Manager/Chief Financial Officer Susan comes to Home Care Assistance with over 25 years’ experience as a CPA. As the Finance and Accounting Manager, Susan is responsible for the day to day oversight of all of the accounting functions including accounts receivable, accounts payable, payroll and preparation of financial statements. Susan’s work experience in several industries as an Accounting Manager, Corporate Controller and Financial Planner, will help ensure that Home Care Assistance continue to grow and the appropriate financial and operational controls are in place, so that we are operating efficiently and effectively.

Kim-O'RoarkKim O’Roark, CTRS, CADDCT, CDP, Cognitive Therapeutics Method Care Manager I began my career as a Certified Therapeutic Recreation Specialist (CTRS) 27 years ago, working in psychiatric hospitals, with all ages and abilities. I am a Certified Trainer for Crisis Prevention Intervention (CPI), and enjoy empowering others to maintain a safe environment for both themselves and the client/patient. After my grandmother was diagnosed with Alzheimer’s disease, I became more and more interested in not only the onset of the disease, but also how to manage it, thus, I became a Certified Alzheimer’s Disease and Dementia Care Trainer and a Certified Dementia Practitioner. My focus has been providing optimal engagement for those who have the disease, and making it easier for those taking care of them. I have set up trainings and programs across the western United States to help bring a quality of life to those that are affected by Alzheimer’s and other dementias.
My family and I have been very involved with the Alzheimer’s Association of New Mexico for over a decade. We have helped with everything from the Walk to End Alzheimer’s, Dancing Stars Gala, The Longest Day, and Advocate with the Legislators, to raising money and stuffing envelopes. It is an important part of our lives and we love doing these things together.
The combination of having experienced Alzheimer’s on a personal level, and having the opportunity to experience it in my professional life allows me to be empathetic of others’ feeling and needs, and knowledgeable in the latest information to thrive as the Home Care Assistance Cognitive Therapeutics Manager

staff-kathyKathy Brown – Client Care Coordinator Kathy started her career in geriatric healthcare as a Certified Nurse aide for a Private Duty Nursing facility in Texas in 2004 and progressed to a Hospice Nurse’sAide in New Mexico in 2005. Kathy’s administrative knowledge expanded when she oversaw Medical Records and Patient Intakes for hospice patients. Kathy’s prior supervisory experience in the US Military supports her role as a detailed oriented client care supervisor at Home Care Assistance. Kathy works with caregivers and client families in overseeing their care and ensuring the patient’s care is executed properly in the home.

darleneDarlene Munoz – Client Care Coordinator Darlene brings her 21 years of client service experience to Home Care Assistance. “I enjoy speaking with and helping clients every day, this gives me a better understanding of how I can respond to our clients’ needs efficiently”. Darlene’s human resource experience is beneficial in mentoring employees and families in the progression of care. Darlene demonstrates flexibility to meet guardian and family requests while staying within the Geriatric Care Management code of ethics and best practices. When coordinating a patient’s care it is very important to have communication and mutual respect so the best decisions are made in the client’s interest.

anaAna Arellano – Client Care Coordinator Ana was born in Silver City, New Mexico and has been an Albuquerque resident for 10 years now. As a young teen, Ana began volunteering at a nursing home where both of her grandmothers were employed. This sparked a natural desire for her to remain in the geriatric field. At age 17, Ana acquired her first job working in the dietary department for a local skilled nursing facility where she prepared dinner meals for 70+ residents of various diets. She continued to offer her volunteer services to several medical records departments in skilled nursing facilities. In 2007, Ana became a Medical Records Director for one of Albuquerque‘s hospice companies. Ana was one of three individuals selected to receive special training on a Medical computer application in which she would introduce to physicians, nurses, social workers, chaplains and other administrative staff. Ana has managed Hospice Aides for several years and maintained her hands on approach to provide compassion and care for the elderly as a patient volunteer. Ana continues this grounded approach with her Home Care Assistance clients.

Joann Mercure.Joann Mercure – Senior Care Specialist Joann is a native New Mexican and holds a Bachelor’s degree in English from University of New Mexico. Her professional career in the In-home healthcare industry began in 2006 by assisting seniors and disabled individuals, including their families, across various regions of New Mexico and providing them practical and educational information on healthcare benefits and available programs. Joann has an extensive background in customer service, administration, case management, and patient intake. In 2012 Joann was selected as a panelist for the New Mexico Alzheimer’s Association Caregiver’s Conference which provided families with awareness to the issues affecting seniors and informing them of the healthcare resources available within the community. Joann aspires to continue her passion for working with a diverse range of clients and furthering her professional development within the geriatric community.

Tara Brooks - Client Care ManagerTara Brooks – Client Care ManagerTara has worked the healthcare industry for the past 17 years. Originally, she became a CNA with the intention of going to nursing school. As a CNA, she specialized in caring for those with Alzheimer’s and dementia as well as hospice care. After many years as a CNA, she decided to apply her clinical knowledge to the administrative side of healthcare.
Tara enjoys advocating for the senior population to ensure that they are properly cared for with their best interests at heart. She loves listening to their stories as a way to experience a world that she never got to know. Tara appreciates that her job allows her to make a difference in the lives of our clients and their families.
In her free time, Tara enjoys spending time with family and friends, cooking, listening to music, and getting out and experiencing this beautiful city.

T Sisneros - Executive Administrative Assistant/ReceptionistT Sisneros – Executive Administrative Assistant/ReceptionistT joined the Home Care Assistance team in 2017. Prior to Home care Assistance, T worked for Intel Corporation and had many roles there from administrative, graphic designer, Relocation Specialist, New Hire Orientation Instructor and Supplier Program Manager.
T loves working with the senior population and hearing their experiences and stories. As receptionist, she enjoys when they come into our office and sees their smiling faces and the adorable, nostalgic hats some of our clients wear – they remind her of her grandmother and many special memories.
T also enjoys working for Home Care Assistance because of the hard working and knowledgeable staff that is very passionate about their clients and caregivers.
In her free time, T likes to exercise, play golf, poker and bingo and spend time with her family and friends.

Jessica Rhodes - HR GeneralistJessica Rhodes – HR GeneralistJessica has been working in Human Resources for 18 years and has been with Home Care Assistance of Albuquerque since 2016. She enjoys working for HCA because she feels that our team truly makes a difference in people’s lives every day.
In her free time, Jessica sings for a local rock band and is working on her Bachelor’s degree in Human Resource Management. She also loves to read, spend time with family, and spend time exploring nature.

Mary McAndrew - Staff AccountantMary McAndrew – Staff AccountantMary has worked in the accounting field for 15+ years in various positions including working as a CPA/Auditor for national and local public accounting firms. In addition to accounting work, Mary has worked as a medical assistant for Presbyterian Hospital (Rust) and UNM Hospitals (clinic).
Mary was the primary caregiver for her father for several years and understands that the senior population is one of our most vulnerable and that it takes a village to keep them safely in their homes.
When not at Home Care Assistance, Mary has a home-based embroidery business. She has been involved in arts and crafts since she was very young and one of her fondest memories is working on quilts with her mother and grandmother. She aims to carry on these quilting traditions through her embroidery business.

Home Care Assistance of Albuquerque - Awards

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